What should an HHA do if a client displays aggressive behavior?

Staying calm and avoiding escalation is crucial when dealing with a client displaying aggressive behavior. This approach helps to de-escalate a potentially volatile situation by maintaining a sense of control and stability. When an HHA remains calm, it can prevent adding fuel to the fire and helps the client feel a sense of safety, which is essential in gaining trust and reassurance.

By not reacting with anger or raised voices, the HHA can effectively communicate that they are there to support the client. This behavior encourages a more peaceful interaction and demonstrates professional coping strategies. The HHA can also assess the situation more clearly and appropriately respond to the client’s needs or triggers, facilitating a resolution without further conflict.

Addressing the other choices, raising one’s voice or being confrontational can increase tension and provoke further aggressive behavior. Completely retreating might leave the client feeling abandoned or worsen feelings of aggression, while ignoring the behavior can lead to dangerous consequences if the client feels unheard or misunderstood. Thus, maintaining a calm demeanor is the most effective and safe response in this scenario.