What should an HHA do first when a client complains of pain?

When a client complains of pain, the most appropriate first step for a home health aide is to ask the client to describe the pain. This approach is essential because it allows the aide to gather detailed information about the client's condition, including the location, intensity, and nature of the pain. Understanding these details is critical for assessing the situation accurately and determining the appropriate next steps for managing the client's discomfort.

By encouraging the client to articulate their experience, the HHA not only demonstrates empathy and concern but also engages the client in their own care, fostering a supportive environment. This communication can also be important for identifying any underlying issues that may require further intervention or medical attention.

Administering pain medication should only occur after proper assessment and, typically, should be done according to a healthcare provider's orders. Calling the supervisor may be necessary later, depending on the situation, but the immediate priority is to understand the client's concerns. Ignoring the complaint is not acceptable, as pain management is a critical aspect of care.