How can the HHA show understanding of Mrs. Amos's feelings about receiving help?

The best choice reflects the importance of empathy in a caregiving role. Showcasing understanding through empathy involves recognizing and validating Mrs. Amos's feelings about receiving help. By expressing empathy, the HHA can create a supportive atmosphere that acknowledges her feelings, which can help build trust and rapport. This approach demonstrates that the HHA is not only there to provide physical assistance but also to be emotionally supportive, ensuring that Mrs. Amos feels heard and respected in her situation.

An empathetic response involves listening actively and responding in a way that confirms the person's emotions, thus making them feel valued. This fosters a positive relationship between the caregiver and the client, which is crucial in home health care settings.

Other choices do not effectively convey understanding. Dismissing her concerns would belittle her feelings and make her less inclined to accept help. Saying that it is "normal to need help" may simplify her feelings and not address her specific emotions or concerns. Recounting personal experiences may shift focus away from Mrs. Amos and put emphasis on the HHA's experiences instead of validating her unique feelings.